Nobody wants to be involved in a car accident. Waiting for the police to arrive, the awkward conversation of who’s fault it was, the paperwork and the most dreadful part—dealing with the insurance companies.

The Shaver family benefitted greatly from an auto insurance company that went above and beyond in customer service. (Jarom Shaver)

Alicia Shaver, mother of eight and owner of two spoiled dogs, had many of those ...